Computer Sciences Corporation (CSC) – San Diego, California Data Center Manager – IT Outsourcing Industry		1991-2006

• CHLA (Children’s Hospital Los Angeles ) Wintel Server Support:
  Lead a Team of Analysts providing Level 1 and Level 2 Support for Wintel Servers driving the MTTR below 15 minute SLA . Ensuring the doctors and nurses had their online information systems available and did not have to fall back to a manual (white board) method to tracking of patient medications (Cerner BMC Patrol).
• JCAHO (Joint Commission on Accreditation of Healthcare Organizations) : Operations Support: Assisted the JCAHO in setting up a nightly (server side) FTP transmission to CSC. Ensured transmissions were successful and DB2 processing (on the IBM Mainframe) completed successfully.

IT Support: Lead a Team of Analysts supporting:

• Data Center Infrastructure (Mainframe, Midrange, Open Systems AS400, Unix, DEC/VAX, Wintel Platforms).
• New Business - Due Diligence, Knowledge Transfer, Project Transition , Account Improvements.
• Mission Critical Systems (IMS, CICS, DB2, MQseries, Web Portal/Servers, Citrix, Exchange/Blackberry, DB & Apps (Oracle 11.i / RAC , SQL, SAP , ERP, Data Warehouse), Network (LAN/WANVTAM/SNA) availability.
• Daily Backups & Restores (SAN/NAS – ATL/VTS – Silo’s) ( Netbackup, Brightstor, Arcserv, Legato, Xomni).
• Change, Problem, Risk Management . Escalation, Process Improvement. Service Restoration, Root Cause Analysis , Automation, Disaster Recovery, and Documentation.
• Service Level Agreement (SLA), meeting and exceeding expectation. Driving the MTTR below 15 minutes.
• Best Practices in Exception Monitoring: ( Cerner BMC Patrol, HPOpenview, Netview)
• Facilities Support: 70,000 Square feet raised floor. Fire Control and Power Systems.
• Training for 25+ Major client Portfolio’s spanning multiple Industries : Hospital, Healthcare, Government, Financial, Insurance , Telecommunications, Energy, Aerospace, Manufacturing, Banking, and Education.

Achievements

• New Business - Hand picked by the President of CSC Pennant Alliance in winning the COSD Outsourcing Deal.
  $1 Billion revenue over 7 years, i ncreasing Western Centers Profit and Loss (P&L) ratio by 21%.
• Asset Management Project - S uccessfully Lead an Asset management project team for the BAE client . Coordinated with 25 Unix System Administrators inputting 1000+ servers into common database for Asset Inventory and Management called NETIESS, and design ed custom reports. Completed the 6 month project on time.
• Project Lead for ISO9001 Quality Certification for CSC Western Center - S etup the Lotus Notes Documentation database and worked with the auditors and trained the staff in the ISO processes

Colonial Insurance – Anaheim , California Night Shift Supervisor -		1984-1987

• Ensured Operations (12 person) team completed nightly batch, online, and network processing successfully.
  Escalated any client impacting issues to support teams and upper management for resolution and communication.
• Balanced nightly processing runs to ensure prompt delivery of claims, cancellations, and new accounts.

Achievements

• Automated Manual Nightly Balancing process.
• Designed and implemented: Automation (VM/REXX) to extract from nightly reporting critical balancing routine. Reducing resources required to support IT footprint.